CUSTOMER FEEDBACK

Thank You for giving Britz Moving & Storage the opportunity to provide our relocation services and programs to you. We highly value the feedback we obtain from our customers and the input you provide helps us to implement improvements to our services.   We would appreciate if you could complete this questionnaire and mail, fax or email back to our office at your convenience. CLIENT DETAILS Client Name Move From Moved To Move Date PRE MOVE CONSULTATION 1) Was our Relocation Consultant helpful and informative? Please Select Yes No 2) Did our Relocation Consultant explain all our services and options? Please Select Yes No 3) Did our Relocation Consultant answer all your questions? Please Select Yes No 4) Did you find our Moving Guide helpful and informative? Please Select Yes No 5) Did you find your initial call to Britz helpful and informative? Please Select Yes No PACKING & LOADING 1) Was our prepack and removal teams punctual? Please Select Yes No 2) Was our prepack and removal teams courteous and professional? Please Select Yes No 3) Were our staff neat and in uniform? Please Select Yes No 4) Did you find prepack & loading teams friendly and efficent? Please Select Yes No DELIVERY & UNPACKING 1) Was our delivery team punctual? Please Select Yes No 2) Were the delivery team neat and in uniform? Please Select Yes No 3) Were your belongings unloaded safely and efficiently? Please Select Yes No 4) Were your belonging placed as directed? Please Select Yes No 5) Were your cartons unpacked to your satisfaction? Please Select Yes No OVERALL EXPERIENCE 1) Did you find communication between yourself and Britz satisfactory? Please Select Yes No 2) Did you find your experience with Britz satisfactory? Please Select Yes No 3) Would you use Britz again or recommend Britz to your friends? Please Select Yes No If No, Why? 4) How did you find out about Britz? Please Select Advertising Yellow Pages Recommendation Previous Client Website Other If Other, please specify? At Britz we like to recognize our staff for outstanding service. Was there anyone involved in your relocation that demonstrated exceptional service? Any other feedback that maybe helpful to Britz in improving our service?