Thank You for giving Britz Moving & Storage the opportunity to provide
our relocation services and programs to you. We highly value the feedback
we obtain from our customers and the input you provide helps us to implement
improvements to our services.
We would appreciate if you could complete this questionnaire and mail,
fax or email back to our office at your convenience. |
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CLIENT DETAILS |
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Client Name | |
Move From | |
Moved To | |
Move Date | |
PRE MOVE CONSULTATION | |
1) Was our Relocation Consultant helpful and informative? | |
2) Did our Relocation Consultant explain all our services and options? | |
3) Did our Relocation Consultant answer all your questions? | |
4) Did you find our Moving Guide helpful and informative? | |
5) Did you find your initial call to Britz helpful and informative? | |
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PACKING & LOADING |
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1) Was our prepack and removal teams punctual? | |
2) Was our prepack and removal teams courteous and professional? | |
3) Were our staff neat and in uniform? | |
4) Did you find prepack & loading teams friendly and efficent? | |
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DELIVERY & UNPACKING |
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1) Was our delivery team punctual? | |
2) Were the delivery team neat and in uniform? | |
3) Were your belongings unloaded safely and efficiently? | |
4) Were your belonging placed as directed? | |
5) Were your cartons unpacked to your satisfaction? | |
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OVERALL EXPERIENCE |
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1) Did you find communication between yourself and Britz satisfactory? | |
2) Did you find your experience with Britz satisfactory? | |
3) Would you use Britz again or recommend Britz to your friends? | |
If No, Why? | |
4) How did you find out about Britz? | |
If Other, please specify? | |
At Britz we like to recognize our staff for outstanding service. Was there anyone involved in your relocation that demonstrated exceptional service? | |
Any other feedback that maybe helpful to Britz in improving our service? | |
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